Blogs - All about eSIM
I have questions regarding payment
We are glad to inform you that RedteaGO supports the following payment methods:Apple PayCredit Card PaymentPayPalCryptocurrency (available in some countries)Credits of RedteaGOWe hope this information is helpful. If you have any further questions, please do not hesitate to reach out to us. We are always here to help.Regarding using Promo Code or Credits for purchasing…
I have deleted my eSIM by accident.
If you deleted your eSIM by accident,You can try to select [Add Cellular Plan] in the ‘Setting’ ->‘Cellular’. Then scan the QR code attached again.You can manage your eSIM usage by deleting unnecessary ones or temporarily disabling them through your device’s settings.To delete an eSIM:Open the Settings app on your device.Navigate to the Cellular or…
experiencing disconnection or slow network speeds
Speed is dependent on coverage, congestion, or prioritization of the local carrier. However, if your eSIM requires you to manually add/update your APN settings – and if you do not add it correctly – it may be misunderstood as if your connection is slow, while in fact, the eSIM was not set up correctly. If…
I am having confusions about my data usage
We extend our gratitude for selecting RedteaGO as your service provider. We have diligently reviewed the utilization of your plan in coordination with the operator. The order inquiry reflects that your current plan is approaching its data limit.For your convenience, you can further verify the cellular usage on your iPhone. To access the Cellular Data…
eSIM is stuck activating?
Occasionally, an eSIM activation process may encounter a temporary delay on an iOS device. This commonly occurs when you’ve installed an eSIM but have not yet reached your designated country/region.It’s important to note that the eSIM is, indeed, properly installed, even if it exhibits the status of “activating” or reports an “activation failure.” Rest assured,…