experiencing disconnection or slow network speeds

Speed is dependent on coverage, congestion, or prioritization of the local carrier.

However, if your eSIM requires you to manually add/update your APN settings – and if you do not add it correctly – it may be misunderstood as if your connection is slow, while in fact, the eSIM was not set up correctly.

If you are experiencing slow network speeds, please check if you have met all the requirements from your eSIM installation page, and proceed as below:

  • Set up your APN settings (if required)
  • Set the device to 3G temporarily

If you are experiencing slow network speeds after completing the above, please try to:

  • Set your device to 3G only if available ;
  • Toggle the airplane mode on and off


In case your eSIM supports more than one network, you can also try to select a different network than you are currently connected to, in order to see if it provides a better service by following the steps:

  1. Make sure you have reached your destination before using the eSIM data.
  2. Ensure that you have selected RedteaGO eSIM as your Cellular Data. 
  3. Turn on Data Roaming.
  4. Try toggling the Airplane mode on and off to check if the signal improves.
  5. Open the cellular network settings, turn off automatic function in Network Selection, and select a different one. Then try to access the Internet again.

Try moving to different locations until you get enough signal bars to connect to 3G or 4G/LTE.

Please note that limited coverage or no coverage areas can result in poor connectivity.

Restart your device.

You may also find this article helpful as a reference:

If you have any questions, please feel free to contact:

[Happy RedteaGO Customer Service Team]


RedteaGO gives customers the freedom to dynamically select mobile network services across the world. This allows you the ultimate convenience to buy pay-as-you-go data plans and freely switch among plans when traveling.
As Apple's official eSIM partner, RedteaGO has a solid team with 8 years of experience in eSIM technology. We are the most customer-centric eSIM brand, offering eSIMs for over 200 countries and regions worldwide.
Travel safe and travel smart with RedteaGO eSIM. Stay connected wherever you go and enjoy the convenience and reliability of our eSIM technology.

Getting Started With RedteaGO

  • Download the RedteaGO (iOS | Android) APP or visit the RedteaGO website.
  • Buy a destination eSIM.
  • 1 click to activate eSIM. 
  • Turn on your eSIM upon arrival.
  • Instantly connect to a local network.

You're all set to stay connected on the go without roaming fees! Browse our Discover+ global eSIM plans to find an eSIM package for your next trip.

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