I can’t connect network after activating


Thank you for selecting RedteaGO as your preferred service provider. To assist you in resolving this matter, we kindly recommend the following troubleshooting steps:

1. **Wait Until Destination is Reached**: To ensure optimal eSIM data usage, please ensure you have arrived at your intended destination before utilizing the eSIM data.

2. **Select RedteaGO eSIM for Cellular Data**: Confirm that you have chosen RedteaGO eSIM as your designated Cellular Data source.

3. **Activate Data Roaming**: Enable Data Roaming on your device settings to facilitate seamless connectivity.

4. **Toggle Airplane Mode**: Experience improved signal quality by toggling the Airplane mode on and off to refresh your network connection.

5. **Manual Network Selection**: Navigate to cellular network settings, disable the automatic network selection feature, and manually choose an alternative network. Subsequently, attempt to access the Internet.

6. **Optimize Signal Reception**: If you encounter signal challenges, consider relocating to different areas until you achieve a sufficient number of signal bars for a reliable 3G or 4G/LTE connection. Please be aware that areas with limited or no coverage may lead to connectivity issues.

7. **Device Restart**: Reboot your device to potentially resolve any temporary glitches affecting your connectivity.

For further guidance, you may find the following article invaluable as a reference:
[The Easy Way to Set Up Your Data eSIM](

We sincerely appreciate your understanding and patience as we work together to ensure a seamless eSIM experience. Should you require additional assistance, our dedicated support team is readily available to assist you:

RedteaGO gives customers the freedom to dynamically select mobile network services across the world. This allows you the ultimate convenience to buy pay-as-you-go data plans and freely switch among plans when traveling.
As Apple's official eSIM partner, RedteaGO has a solid team with 8 years of experience in eSIM technology. We are the most customer-centric eSIM brand, offering eSIMs for over 200 countries and regions worldwide.
Travel safe and travel smart with RedteaGO eSIM. Stay connected wherever you go and enjoy the convenience and reliability of our eSIM technology.

Getting Started With RedteaGO

  • Download the RedteaGO (iOS | Android) APP or visit the RedteaGO website.
  • Buy a destination eSIM.
  • 1 click to activate eSIM. 
  • Turn on your eSIM upon arrival.
  • Instantly connect to a local network.

You're all set to stay connected on the go without roaming fees! Browse our Discover+ global eSIM plans to find an eSIM package for your next trip.

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