RedteaGO Version Update Notice

❤️ Dear RedteaGO Users,
Welcome to the new RedteaGO! To enhance your experience and provide more reliable global connectivity, we have officially launched version 6.0.0.
  • You are using version 6.0.0, which features an updated interface and improved performance.
  • Once you sign in to this new RedteaGO app, you will automatically be directed to our new website platform when visiting us on the web.
⚠️ Important Account Migration Notice: To ensure seamless data and eSIM service synchronization, signing in to this new version will automatically migrate your account to the new system. Once migrated, your account can no longer be used on legacy app versions or the previous website. Please read this notice carefully to understand how this update affects your account and plans.
 

🎁 1. Get Your 20% OFF Reward Now

Enjoy 20% OFF with code "WELCOME" on the new RedteaGO app!
📱 How to Claim:
Tap the Banner on the Home Page of the new RedteaGO App to claim the promo code.
⚙️ How to redeem:
New RedteaGO App → 【Me】 → 【Redeem Promo Code】→ Enter 【WELCOME】
📝 Terms:
  • Valid for standard data-only plans only.
  • Each device is eligible for one promo code only.
  • The promo code must be redeemed and used in the new RedteaGO app by December 31, 2026.

✏️ 2. Existing Plans Notice

Top Up is no longer supported for existing plans, but your remaining data remains fully usable until expiry.
📩 Please reach out via live chat or email service@redteago.com if you:
    1. Have an "Not Installed" plan that is no longer available.
    2. Have a plan (especially Call & Text plan) that is near expiry and unable to Top Up.
    3. Need any further assistance with your existing plans.
🔍 How to view your existing orders：
Registered users: You can view details under “My eSIM” in the app or on the website.
Guest users: On the website, go to “My eSIM”, select “Enquire with Order Number”, and enter their Order Number to view details.
 

📱 3. Guest Account Closure

The current website guest account feature will no longer be available once you sign in the new version. If you purchased as a guest, please save your order number, so our customer support team can help you locate your order if needed.
 

💳 4. RedteaGO Credit balance

All Credits from the previous version (purchased, bonus, and referral rewards) will be retained and will never expire.
Referral rewards earned in the new version will be valid for one year. Please use them before they expire.
 

💬 5. Contact Us

Our support team is available 24/7. If you need assistance, please contact us via online chat or email at service@redteago.com.
Thank you for your understanding and continued support!
RedteaGO Team