If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us directly at firstname.lastname@example.org or find more information under section ‘6. How Does A User Change Or Update Information’.
X-eSIM is committed to your privacy. This privacy notice explains how we collect, use, disclose, retain, and protect your personal information.
A few key principles regarding GDPR; A clear purpose: the controller must specifically inform the customer of the use he will make of his personal data by collecting them. Relevant data: the controller must only collect data that is strictly necessary for his treatment; this is the principle of minimizing collection. The retention period: the personal data must be kept enough time to the controller to achieve its purpose; beyond that time, the data must be deleted. The rights of individuals: individuals can exercise their rights over the personal data held by the controller: access, rectification, or deletion.
1. What Information Do We Collect?
– 1. (1)Personally-Identifiable Information
We may collect personally identifiable information when you specifically and knowingly provide it to us, for example when you sign up for our newsletter or chat, create an account, request more information on our contact us page, respond to a survey or questionnaire, and provide personal information such as your email address, name, phone number or other information. Where applicable, personally identifiable information includes personal data as defined in applicable law. We may collect personally identifiable information when you specifically and knowingly provide it to us, for example when you sign up for our newsletter or chat, create an account, request more information on our contact us page, respond to a survey or questionnaire, and provide personal information such as your email address, name, phone number or other information. Where applicable, personally identifiable information includes personal data as defined in applicable law.
X-eSIM does not consider personally identifiable information to include information that has been anonymized so that it does not allow a third party to identify a specific individual. We collect and use your personally identifiable information to provide the services, operate and improve our service, provide customer service, perform research and analysis aimed at improving our products, service, and technology, and display content that is customized to your interests and preferences.
You may always choose not to provide personally identifiable information, but if you choose so, certain parts of the Service may not be available to you. If you have registered an account with us, you will have agreed to provide your personally identifiable information to access the services. This consent provides us with the legal basis we require under applicable law to process your data. You maintain the right to withdraw such consent at any time. If you do not agree to our use of your data in line with this policy, please do not use our Services.
– 1. (2) Sensitive Personal Data
Subject to the following paragraph, we ask that you do not send us, and you do not disclose, any sensitive personal data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the services or otherwise to us.
If you send or disclose any sensitive personal data to us when you submit content to the services, you consent to our processing and use of such sensitive personal data follow by this policy. If you do not consent to our processing and use of such sensitive personal data, you must not submit such content to us. Please note that even if this information is provided, we will not store them anywhere on our side.
2. What Do We Do With The Information That We Collect?
– 2. (1) Information that we collect
X-eSIM will use the personally identifiable information directly provided by you solely for the purpose for which you have provided it, which may include:
to operate, maintain, and improve the Services;
to respond to your comments and questions and to provide customer service;
to send information including technical notices, updates, security alerts, and support and administrative messages.
You may contact us anytime to opt-out of (i) direct marketing communications; (ii) our collection of sensitive personal data; (iii) any new processing of your data that we may carry out beyond the original purpose. Please note that your use of some of the Services may be ineffective upon opt-out. You may also: (A) access the data we hold about you at any time via your account or by contacting us directly; (B) update or correct any inaccuracies in your data by contacting us; (C) in certain situations, for example when the data we hold about you is no longer relevant or is incorrect, you can request that we erase your data. You may contact us at email@example.com anytime for any other questions you may have about your personally identifiable information and our use of it.
As a general rule, X-eSIM will not disclose any of your personally identifiable information except under one of the following circumstances:
when such disclosure is made subject to confidentiality restrictions in connection with a sale, merger, transfer, exchange, or other disposition (whether of assets, stock, or otherwise) of all or a portion of the business conducted by X-eSIM. X-eSIM may share the non-personally identifiable information that X-eSIM gathers, in aggregate form only, with advertisers and other partners.
4. Children’s Policy
The Terms of service claims that users must be (i) 18 or older, or (ii) 13 and older if either (a) an emancipated minor, or (b) he/she possess legal parental or guardian consent. X-eSIM does not knowingly collect personally identifiable information from users under 13. If we learn that we have collected any personal information from a user under the age of 13, we will attempt to identify and delete that information from our database.
5. International Usage
The Service is owned by X-eSIM and may be accessed in Europe and abroad. For data protection purposes, X-eSIM is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
X-eSIM has also contracted with third-party service providers to manage customer support for optimal service. Some data needs to be disclosed and transferred to this third party to ensure the fulfillment of the service. All third parties involved have been engaged under a binding confidentiality agreement and have limited access to the X-eSIM data to provide support.
6. How Does A User Change Or Update Information?
7. Security and Encryption
We follow generally accepted industry standards to help protect your personal information. No method of transmission over the internet, mobile technology, or method of electronic storage, is completely secure. Therefore, while we endeavor to maintain physical, electronic, and procedural safeguards to protect the confidentiality of the information that we collect online, we cannot guarantee its absolute security. Our service has security measures in place designed to protect against the loss, misuse, and alteration of the information under our control. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All service information is maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls, and passwords. You are responsible to keep your password secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us at firstname.lastname@example.org.
8. Changes to This Policy